We Listen

Roomtorooms.com commitment to 100% Satisfaction Guaranteed Page.

We listen to our customers and will do everything in our power to ensure you have an excellent experience shopping on our website and showroom. We appreciate each and every customer that has done business with Roomtorooms.com. You are what made us grow and be successful and what powers us in providing excellent service every day. Sometimes orders do not go as plan and this page is to explain how Roomtorooms.com is making improvements in our relationship with our customers.

Roomtorooms.com commitment is to provide excellent, responsive, and friendly customer service along with a great online experience to our customers. We have a dedicated customer loyalty team to help resolve your issues and answer any questions you have. Please fill out the form below and we will respond in one day.

HOW TO GET STARTED

  1. How Are We Improving Customer Service?

    Roomtorooms.com is making sure customer emails are responded to quickly and the same day and that our Friendly Customer service answers calls promptly and professionally.

  2. How Are We Improving Shipping Delays?

    Roomtorooms.com is making sure customers are notified right away on items that are backorder and out stock. We will not charge our customers for the item until we know your item is available. We will notify our customers promptly when the item becomes available so you can decide if you want to proceed with your order.

  3. How Are We Improving Replacements/Damages

    Roomtorooms.com is making sure that your Customer Loyalty Team responds to your damaged or defected goods immediately. This allows us to begin the process of getting your missing or replacement product to you quickly. We work with our distributors and manufacturers to have better quality control and to improve their packaging so your item has everything and functions as it is supposed to.

  4. How Are We Improving Refunds

    Roomtorooms.com is making sure qualified returns are processed in a timely manner always. We are also working with our manufacturers and distributers by holding them accountable in inspecting returns so that we can issue credit back in a timelier manner. Please fill out the form provided with a reference number (order number) and a member of our Customer Loyalty Team will assist you.